Other Customer Support and Services Positions include: Our Customer Representatives have the opportunity to make extra money through overtime and shift pick-ups.Īlbuquerque, Chicago, Houston, Oklahoma City, Phoenix, San Antonio, and Atlanta Our Customer Representatives are given the training and coaching to give the "Southwest Style" of Customer Service. Our Customer Representatives currently utilize up to eight different applications to assist our Customers. Other Ground Operations opportunities include:Ĭome join our Team of professional Customer Representatives in the Customer Support and Services (CS&S) Department! We offer a Fun-LUVing, family-oriented environment focused on providing Positively Outrageous Service to both our External and Internal Customers.Ĭustomer Representatives have the opportunity to resolve concerns and/or problems over the phone to ensure our Customers have the best experience with Southwest Airlines. Our Airport Operations Teammembers have the opportunity to make extra money through overtime and shift pick-ups. Cargo Agents support our Customers’ Cargo, freight, and shipping needs by delivering great Customer Service.Provide outstanding Customer Service to our great Customers by issuing tickets and checking bags at the Ticket Counter, by being available at the gate for assistance pre-flight, and working in the Baggage Service Office.Įnsure our planes are fully stocked for a great Customer experience. Manage weight and balance of the aircraft and oversee Passenger boarding. Warriors who work mostly outdoors loading the bags and cargo, directing our airplanes in and out of the gate, and assuring safe, ontime performance. Sadly, this is not the airline I thought it was in a few ways.The airport environment is one that is both fast paced and exciting! Join our dedicated Team of Frontline Employees who LUV working with Customers and each other. If there was one, it would probably be as thick, like the size of a few cinder blocks -no joke! I heard through the grapevine that things were different when Herb Kelleher left, and sadly has passed away. I was told by a supervisor, that due to the complexity of the system, they do not have one. The information is difficult to find, as there is SO much and when you are pressed for time, that is not an efficient way to get the answer you need. The airport computer system is so outdated and cumbersome. You can show up to work sick, you get sent home and get a knock against your attendance or if you are lucky enough and it's not busy, I heard that the supervisors "could" let you home without pay and no occurrence against you. During probation you better not be late, sick etc or they fire you after a certain amount of occurrences. No union help until probation is done, even though you pay the dues. I love that employees can be outgoing, act silly and be themselves (hence you tube videos). I do give the company a thumbs up for the policies/terms and conditions when it comes to passenger handling. The nice thing about Soutwest, is the company allows you to make your own judgement calls for certain issues, such as people who miss flights, have flight disruptions, and SOME baggage rules.
0 Comments
Leave a Reply. |